Terms of Use and General Terms and Conditions for the Provision of Limo Services

(1) The service provider and carrier is:

1. 1)business name: SOCRAT KONSALTING DOO BEOGRAD-SAVSKI VENAC;
2. 2)registered office: Bulevar vojvode Mišića 37, 11000 Beograd;
3. 3)branch: SOCRAT KONSALTING DOO BEOGRAD-SAVSKI VENAC OGRANAK WAYPORT LIMO
4. 4)registration number: 21387665;
5. 5)tax identification number (PIB): 110795236; the Company is registered for value added tax;
6. 6)register: Register of Business Entities kept by the Serbian Business Registers Agency;
7. 7)decision on fulfilment of the conditions for performing limo services: XXXIV-06 broj 344.05-5/2025 of 01.07.2025, with all subsequent amendments, issued by the Secretariat for Public Transport of the City Administration of the City of Belgrade, competent for transport matters;
8. 8)email: office@wayport.rs; telephone: +381 66 635 00 00; website: wayport.rs;
9. 9)working hours of the dispatch centre at the registered office: 0-24 h.

(2) The Company performs the limo service on the basis of the decision referred to in paragraph 1, item 7 of this Article, exclusively with passenger vehicles whose registration plates are entered in that decision.

(3) Supervision of the performance of the limo service is carried out by the competent inspection authorities, in accordance with the ZPPDS.

(1) The terms used in these General Terms have the following meanings:

• Company means SOCRAT KONSALTING DOO BEOGRAD-SAVSKI VENAC, as the carrier performing the limo service through its registered branch referred to in Article 2. The branch acts in the name and on behalf of the Company and is not a separate legal entity;
• User means a natural or legal person who sends a Request and concludes a Contract in their own name, for themselves or for Passengers they designate; a User who is a natural person and obtains the service for purposes outside their business or other commercial activity has the status of a consumer;
• Passenger means a person transported under a Contract, including the User;
• Limo service means public transport performed by a passenger vehicle hired in its entirety together with a driver service;
• Request means an enquiry by the User asking the Company for an Offer; a Request is not an offer to conclude a contract and binds neither the User nor the Company;
• Offer means a written offer to conclude a Contract sent by the Company from its registered office to the User on the basis of a Request, containing the elements set out in Article 6(2) of these General Terms;
• Contract means a limo service contract concluded by acceptance of an Offer, in written or electronic form;
• Contract Confirmation means the Company's written confirmation of a concluded Contract, with the Contract number and all its elements;
• Duration of Transport means the period of time, determined by the User, for which the vehicle with driver is hired in its entirety to the User;
• Registered Office means the registered office of the Company entered in the Register of Business Entities, where Contracts are concluded and recorded and to which the vehicle returns after the transport is performed;
• Price List means the Company's act on prices of the limo service per hour or per day, published on the website and displayed at the Registered Office, in accordance with Article 8 of these General Terms;
• Communication Channel means the form on the website, email, SMS, WhatsApp or Viber message to the address or number referred to in Article 2, paragraph 1, item 8 of these General Terms, as well as telephone, provided that a Contract cannot be concluded or amended by telephone.

(1) The limo service is considered public transport. The Company performs it by hiring out a passenger vehicle in its entirety to the User, with a driver service, for the agreed Duration of Transport.

(2) The purpose, objective and duration of the transport are determined by the User, and all Passengers must agree with the destination and the course of the journey, or with the type of service. The Company does not determine in advance routes, departure and arrival times, places where passengers board and alight, or destinations for pre-organised lines. The places, time and destination of a specific service are determined according to the User's request.

(3) The Company does not hire out individual seats, does not transport Passengers of different Users in the same vehicle at the same time, does not offer the limo service in public places (roads, squares, taxi ranks or bus stops, etc.) and does not accept Passengers without a Contract previously concluded and recorded at the Registered Office.

(4) The price is not calculated or charged in the manner characteristic of taxi, scheduled, non-scheduled or special scheduled transport. The vehicles do not have a taximeter or taxi sign installed and do not use taxi ranks.

(1) The User sends a Request via a Communication Channel.

(2) The Request contains the data needed for the specific service: the first and last name or business name of the User and contact details, the name of the Passenger where necessary and where the Passenger is not the User, the number of Passengers, the number and age of children needed for choosing seats, the quantity and type of luggage, the place, date and time of pick-up, the purpose and objective of the journey and the destination to the extent necessary, the desired Duration of Transport, the flight number where relevant and invoicing details. Requests for special assistance are communicated in accordance with Article 14(9) and the Privacy Policy, without entering health data in general free-text fields on the website.

(3) The User is responsible for the accuracy of the data in the Request. If the requested vehicle category is not available, the Company proposes in the Offer a vehicle of the same or a higher category.

(4) A Request made by telephone is recorded in writing by the dispatcher, and in that case too the Contract is concluded exclusively in the manner set out in Article 7 of these General Terms.

(5) The content of the website, including descriptions, photographs and the Price List, does not constitute an offer to conclude a contract but an invitation to send a Request. Prices from the Price List bind the Company in accordance with Article 6(4) of these General Terms.

(1) On the basis of the Request, the Company sends the User an Offer from the Registered Office to the email address or telephone number from which the Request was sent or which the User provided, in a form that allows it to be stored and reproduced.

(2) The Offer contains:

1. 1)the Offer number and the Company's business name;
2. 2)the category and, if possible, the model of the vehicle;
3. 3)the place, date and time of pick-up;
4. 4)the purpose and objective of the journey and the destination, as determined by the User;
5. 5)the Duration of Transport, with start and end times;
6. 6)the price per hour or per day, the price of each commenced additional hour and the total price for the agreed Duration of Transport, in dinars, including value added tax;
7. 7)prices of special additional services, if requested by the User;
8. 8)the amount and deadline for payment of the advance, if an advance is required;
9. 9)the method of payment;
10. 10)the conditions for withdrawing from the Contract;
11. 11)the period of validity of the Offer;
12. 12)a link to these General Terms and the Privacy Policy, or their text attached.

(3) The Offer binds the Company until the expiry of the period stated in the Offer. If no period is stated, the Offer is valid for 24 hours from when it was sent, and no later than two hours before the agreed pick-up time.

(4) The price in the Offer may not be higher than the price in the Price List for the same vehicle category and the same Duration of Transport, except for special additional services shown separately in the Offer. The Company may grant a lower price in the Offer.

(5) Special additional services (e.g. vehicle decoration, refreshments, special equipment) may be charged only if they are shown separately in the Offer and the User expressly accepted them before the Contract was concluded.

(1) The Contract is concluded in written or electronic form, by acceptance of the Offer.

(2) The User accepts the Offer by a statement of acceptance sent to the Company in reply to the email or message by which the Offer was delivered, clearly indicating that they accept the Offer and the General Terms (e.g. “I accept Offer no. ___ and the General Terms”). Sending a Request via the form or using the informative calculator does not constitute acceptance of the Offer or confirmation of a booking.

(3) The Contract is concluded when the Company receives the User's statement of acceptance of the Offer, except in the case referred to in paragraph 5 of this Article. The Contract is deemed to be concluded at the Registered Office of the Company as the offeror, in accordance with Article 31(2) ZOO. The Company ensures that the contracting and recording of transport are actually organised at the Registered Office and that the Contract is concluded and recorded before the transport begins.

(4) By accepting the Offer, the User confirms that they were aware of the General Terms at the time the Contract was concluded and that they accept them.

(5) If the Offer provides for an advance, the Offer is accepted when the Company receives the statement of acceptance and payment of the advance within the period stated in the Offer. If the advance is not paid within that period, the Offer ceases to bind the Company.

(6) A User who books transport for a Passenger is responsible for their own obligations under the Contract and must forward the General Terms and the Privacy Policy to the Passenger. This does not exclude the Passenger's independent rights or the Company's obligation to provide information on data processing.

(7) The Company confirms receipt of the statement of acceptance of the Offer without delay and sends the User the Contract Confirmation, in the same manner in which the Offer was delivered. The Company provides the vehicle's registration plate and the driver's name no later than before the vehicle departs from the Registered Office.

(8) Before the transport begins, the Company records the Contract at the Registered Office, in the record of contracted transport containing data on the passenger vehicle, the driver and the Duration of Transport. The record is kept in electronic form at the Registered Office, with the time of conclusion and the time of recording of each Contract.

(1) The price of transport is calculated exclusively on the basis of a unit of time (hour or day) for the agreed Duration of Transport. Extensions of the transport and other essential elements are changed by mutual agreement, in written or electronic form, stating the additional duration and the price per hour or day. The dispatcher at the Registered Office records the change before it is carried out, and the relevant documentation is delivered to the driver. No price per kilometre or per individual seat is agreed.

(2) The price is determined according to the vehicle category and the Duration of Transport, in accordance with the Price List published on the website and displayed at the Registered Office.

(3) The price includes hire of the vehicle in its entirety with a driver, fuel, tolls, parking, waiting within the agreed Duration of Transport and all other vehicle costs, as well as value added tax at the prescribed rate. For multi-day transport, the price also includes the driver's accommodation and meal costs.

(4) Prices in the Price List and the Offer are stated in dinars. They may also be shown in euros alongside, as an informative amount, with an indication of the exchange rate applied.

(5) The price under the Contract may not be changed unilaterally.

(1) Payment is made in dinars, as follows:

1. 1)in cash, with a fiscal receipt issued;
2. 2)by payment card;
3. 3)by transfer to the Company's current account on the basis of an invoice or pro forma invoice.

(2) Cash payment in foreign currency is not permitted.

(3) With a User that is a legal entity or entrepreneur, the price may be agreed in euros, provided that payment is made in dinars at the middle exchange rate of the National Bank of Serbia on the date the invoice is issued. To a User with which the Company has concluded a contract on ongoing cooperation, the Company may issue a consolidated monthly invoice, payable within 30 days of the date of issue.

(4) A User with permanent residence or registered office abroad may also pay the price in euros, by transfer from an account with a bank abroad to the Company's foreign currency account, in accordance with the regulations governing payment transactions with foreign countries.

(5) Unless otherwise agreed, the price is paid after the transport has been performed, and no later than eight days from the date the invoice is issued.

(6) The Company does not charge a separate fee for the use of payment instruments.

(1) From a User with which it concludes a Contract for the first time, as well as for multi-day transport, the Company may require in the Offer an advance of up to 50% of the total price.

(2) The advance is part of the price paid in advance and does not constitute earnest money or a withdrawal fee within the meaning of Articles 79 to 83 ZOO. The advance is paid in dinars, within the period stated in the Offer.

(3) The advance is credited towards the price. If the User withdraws from the Contract, the advance is credited towards the amount owed by the User in accordance with Article 11 of these General Terms, and the Company refunds the difference to the User no later than 14 days from the date of receipt of the withdrawal statement, in the same manner in which the advance was paid, unless the User expressly agrees to another method.

(4) If the Company cancels the Contract or the transport is not performed for reasons for which the User is not responsible, the Company refunds the entire advance within the period referred to in paragraph 3 of this Article.

(1) The User may withdraw from the Contract before the transport begins by a statement sent to the Company by email or message. The moment the statement is received is decisive for the calculation. The following rules apply:

1. 1)no later than 24 hours before the agreed pick-up time: free of charge;
2. 2)less than 24 hours, but no later than two hours before the agreed pick-up time: the fee amounts to no more than 50% of the total price;
3. 3)less than two hours before the agreed pick-up time: the Company may claim compensation for provable damage caused by the cancellation, up to a maximum of 100% of the agreed price.

(2) The User is also deemed to have withdrawn from the Contract within the meaning of paragraph 1, item 3 of this Article if the Passenger does not appear at the pick-up location and the driver cannot contact them even 30 minutes after the agreed pick-up time or, for airport pick-ups, even 60 minutes after the actual landing time of the flight.

(3) If the flight for which the transport was booked is cancelled or rescheduled, the User may withdraw from the Contract free of charge or request a change of time no later than four hours before the agreed pick-up time or, if they learned of the cancellation or rescheduling of the flight later, without delay after learning of it, providing proof of the cancellation or rescheduling of the flight.

(4) The fee under this Article is payable within eight days of delivery of a reasoned calculation.

(5) The general consumer right to withdraw from a distance contract within 14 days without giving a reason does not apply to the Contract for passenger transport.

(1) The Company may cancel the Contract before the transport begins only due to force majeure, reasons of traffic or Passenger safety, a breakdown of or damage to the vehicle that cannot be remedied in time, or other circumstances that the Company could not foresee, avoid or remedy. The Company notifies the User of the cancellation without delay and refunds everything it received under the Contract within 14 days.

(2) The Company may also perform the transport with another vehicle of the same or a higher category, whose registration plate is entered in the decision referred to in Article 2, paragraph 1, item 7 of these General Terms, without increasing the price, and notifies the User accordingly. The vehicle replacement is recorded at the Registered Office before the vehicle departs. Replacement with a vehicle of a lower category is possible only with the User's consent and with a proportionate price reduction.

(3) If the Company fails to perform the transport for reasons for which it is responsible, the User is entitled to a refund of everything paid and to compensation for damage, in accordance with Article 16 of these General Terms and the ZOO.

(1) The vehicle arrives at the agreed pick-up location no later than 15 minutes before the agreed pick-up time.

(2) For airport pick-ups, the Company monitors the flight and the driver arrives according to the actual landing time, which is deemed to be the agreed pick-up time unless the Offer provides otherwise. Waiting within the agreed Duration of Transport is not charged separately. If, due to a flight delay, the transport would exceed the agreed Duration of Transport, an extension is agreed in accordance with these general terms.

(3) The driver waits for the Passenger at the agreed pick-up location or in the airport area designated for arriving passengers, and does not offer or accept transport to other persons.

(1) Passengers must wear seat belts, comply with road safety regulations and follow the driver's instructions relating to safety.

(2) The User must state the number and age of children in the Request, so that appropriate child seats can be provided in accordance with road safety regulations.

(3) Luggage must be suitable for the vehicle category. Luggage of larger volume or of a special kind (sports equipment, wheelchairs, pets, etc.) must be stated in the Request.

(4) It is not permitted to bring into the vehicle items and substances whose transport is prohibited by regulations, to smoke or use electronic cigarettes, or to behave in a way that endangers safety, distracts the driver or damages the vehicle.

(5) The person who caused damage to the vehicle is liable for it, under the general rules on compensation for damage. For above-average soiling of the vehicle, the Company may charge the actual cleaning costs, with proof of their amount.

(6) The Company keeps items left in the vehicle for at least 30 days and returns them to the owner as agreed, with delivery costs borne by the owner.

(7) Transport of a pet is permitted only if it has been notified and confirmed in advance, if the animal does not endanger safety, health or property, if it is suitably accommodated and if the user has all the necessary documentation. The User is responsible for the animal's behaviour and for any damage, soiling, allergic, health, hygiene or other problem caused by the animal. The Company may charge a previously agreed fee for transporting a pet and the provable costs of additional cleaning and damage. The User must ensure that, before the transport begins, animals such as dogs, cats, birds and other pets are properly placed in a carrier and have valid health certificates, vaccination certificates, entry permits and other documents mandatory for the specific service in the Republic of Serbia. Otherwise, the animals will not be accepted for transport. Transport of rare species of animals, animals protected by law, and animals whose transport requires special conditions, equipment or veterinary care is prohibited. Permitted animals are up to medium size and a maximum weight of 20 kg.

(8) Children and minors older than 8 years may use the service in accordance with the law, under the responsibility and with the consent of a parent, guardian or the person who booked the ride. The User must indicate in advance that a child is being transported and request a child seat or other safety requirement if needed. The Company may refuse the ride if the child cannot be transported safely or lawfully, including where there is no suitable seat, escort or necessary information. The fee for a child seat or the transport of children is applied according to the applicable price list.

(9) The User must state in advance any necessary functional adaptations, such as space for a wheelchair, help with boarding or additional time. No diagnosis, treatment information or medical records are requested.

(1) The driver may refuse to start or may interrupt the transport if the safety of the Passenger, the driver or other road users is endangered, if the Passenger acts contrary to Article 14 of these General Terms, if the Passenger demands driving contrary to road safety regulations or crossing the state border, or if the Passenger is under the influence of alcohol or other psychoactive substances to an extent that endangers safety.

(2) If the transport is justifiably refused or interrupted due to the Passenger's behaviour, the settlement is made in accordance with mandatory regulations and the Company may claim the price of the part performed and provable damage for which the Passenger or the User is liable.

(3) If the transport is interrupted for reasons for which the Passenger is not responsible, the Company acts at the Passenger's choice in accordance with Article 16 of the Law on Contracts of Carriage in Road Transport, including continuing the transport with a suitable vehicle, returning to the place of departure with a refund of the fare, or abandoning the rest of the journey with a refund of the price of the unused part. This does not exclude the statutory right to compensation for damage.

(1) The Company provides the service with the care of a good professional and is liable for damage resulting from the death, bodily injury or impairment of health of a Passenger, as well as for damage to or loss of luggage, in accordance with the law.

(2) To ensure timely arrival, the Company may recommend a pick-up time in the Offer. A User who sets a later pick-up time than the recommended one bears the risk of any resulting delay.

(3) The provisions of this Article do not limit consumer rights that cannot by law be excluded or limited.

(1) The User may lodge a complaint regarding non-conformity of the service, an incorrectly calculated price or other defects orally at the Registered Office, by telephone at +381 66 635 00 00, by email at office@wayport.rs or in writing to the address of the Registered Office.

(2) The Company accepts every complaint and without delay issues the User a confirmation of receipt, with the number under which the complaint is entered in the record of received complaints.

(3) The Company responds to the User in writing or electronically without delay, and no later than eight days from the date of receipt of the complaint. The response contains the decision as to whether the Company accepts the complaint, the reasons if it does not accept it, a statement on the User's claim and a specific proposal and deadline for resolving the complaint.

(4) The User states their position on the Company's response no later than three days from the date of receipt of the response. The Company acts on the decision and proposal for resolving the complaint if it has obtained the User's prior consent. The period for resolving the complaint is suspended from receipt of the Company's response until receipt of the User's statement. In its response, the Company expressly states the obligation to respond, the suspension of the period, and that failure to respond within the prescribed period is deemed disagreement with the proposal.

(5) The period for resolving the complaint may not exceed 15 days from the date the complaint was lodged. If, for objective reasons, it cannot resolve the complaint within that period, the Company informs the User before the period expires and states the period within which it will resolve it; the period may be extended only once and with the User's consent.

(5a) If the Company rejects the complaint, in its response it informs the consumer User of the possibility of out-of-court dispute resolution and of the competent bodies, in accordance with Article 63 of the Law on Consumer Protection.

(6) The Company keeps a record of received complaints and retains it for at least two years from the date the complaint was lodged.

(7) The procedure under this Article also applies to Users who are not consumers.

(1) If the Company rejects the complaint or does not resolve it in a manner acceptable to the consumer User, the consumer User may initiate out-of-court consumer dispute resolution proceedings before a body entered in the List of Bodies for Out-of-Court Resolution of Consumer Disputes kept by the ministry responsible for consumer protection. A condition for initiating the proceedings is that the consumer has previously lodged a complaint with the Company.

(2) The Company is obliged to participate in out-of-court consumer dispute resolution proceedings. Information on the bodies and how to submit an application is available on the website of the ministry responsible for consumer protection.

(3) Initiating the proceedings referred to in paragraph 1 of this Article does not affect the consumer's right to judicial protection.

(1) The Company is the controller of the personal data of Users, Passengers and contact persons of business clients. It processes the data to the extent strictly necessary for preparing the offer, concluding, performing and collecting payment under the Contract, statutory records, complaints and the protection of legal claims, on an appropriate basis for each purpose. It processes the data of a Passenger who is not a party to the contract and of contact persons of a legal entity on the basis of an appropriate legitimate interest or legal obligation, and not automatically on the basis of their contract with the Company. Health data are subject to the special conditions set out in Article 14(9) of these General Terms.

(2) Documentation on contracted transport is kept for two years. Special longer periods apply to certain accounting and tax documents, and unlimited retention of all messages and calendars is not provided for. More detailed information on the types of data, purposes, legal bases, recipients, international transfers, retention periods and rights is contained in the Privacy Policy, which is also delivered with the Offer.

(3) A User who provides the data of other Passengers must have an appropriate basis for doing so and must forward the Privacy Policy to them. Acceptance of the Offer or the General Terms, or confirmation of having read the Privacy Policy, does not constitute consent to all processing. Where consent is required, it is obtained separately from the person whose data are processed or their authorised representative.

(1) The texts, photographs, videos, logo and design of the website wayport.rs belong to the Company or are used with the permission of the rights holders and may not be copied, adapted or used for other purposes without the Company's prior written consent.

(2) It is prohibited to use the website to send false or automated Requests, or in a manner that interferes with its operation.

(1) The Offer, the statement of acceptance, the Contract Confirmation, amendments and the withdrawal statement are sent via the Communication Channels referred to in Article 3 of these General Terms, in a form that allows their content to be stored and reproduced.

(2) An electronic message is deemed received when it has become available to the recipient at the email address or telephone number provided by the recipient.

(3) The General Terms are available on the website in a form that allows them to be stored and reproduced, and the Company also delivers them with every Offer.

(4) Calls to the Company's contact telephone number are charged at the caller's operator rate, without any additional fee in favour of the Company.

(1) The Company may amend the General Terms. Amendments are published on the website, with their effective date.

(2) The Contract is governed by the General Terms in force at the time the Contract was concluded. The Company keeps earlier versions of the General Terms and provides them to the User upon request.

(1) The Contract and these General Terms are governed by the law of the Republic of Serbia.

(2) The parties will endeavour to resolve disputes amicably. For disputes with Users who are not consumers, the court of competent subject-matter jurisdiction in Belgrade has jurisdiction. For disputes with consumer Users, jurisdiction is determined by law, and these General Terms do not agree on the territorial jurisdiction of a court outside the consumer's permanent or temporary residence.

(3) The General Terms are published in Serbian, English, German and Russian. In the event of a discrepancy between the language versions, the Serbian version prevails, unless this would be to the detriment of the consumer.

(1) These General Terms enter into force and apply from the day of their publication on the website wayport.rs.